I have pre-ordered. Why doesn't the key appear in my personal cabinet?
Thank you for choosing our store! The pre-order key will appear in your personal cabinet on the day of the official release of the game. There are cases when the publisher sends keys a little earlier, but we can't guarantee it.
I have pre-ordered. Will I get the bonuses promised by the developer?
Make sure that the product page in our store has an item that specifies the pre-order bonuses you expect for your pre-purchase, which we can guarantee when you activate the key. The date of key activation has no bearing on the awarding of these bonuses. You will receive the stated even for activation after the release of the game.
Can I reorder the pre-order for a different edition?
Of course! Contact our support for reissue. Please prepare the necessary data to speed up the process: - Mailing address to which your personal account is linked - Name of the game and order number specified in your personal account - Payment slip from your payment system.
