Support

Purchase game

I bought the game from you. Where can I get the key?

Thank you for your purchase! The key is sent to your personal account. If you do not find it there, make sure that the game you purchased was not on pre-order - it is indicated on the product page. In all other cases, the key should have gone straight to your personal account. It is also possible that the response from the payment system about the transaction has not yet arrived and the key was not sent to you, please wait 5 minutes and refresh the page. When the waiting time is over, please write to our support. We will definitely sort it out!

I bought the game and got the key. Where do I activate it?

Thank you for your purchase! Activation instructions are available on each product page, and also come in your personal cabinet together with the game. Please familiarize yourself with it and follow the instructions. If you have any problems, write to our support. We will definitely help you!

I bought the game, but a key from a completely different game activated. What do I do?

In our store you are guaranteed to receive exactly the product specified. Please check through your browser history that the game was purchased exactly on the site (https://drigmatic.com/), because we do not have any other domains. If you have no doubts that the game was purchased from us, please contact our support. We will definitely sort out the situation!

I bought the game from you, but I can't activate it. What do I do?

Please make sure you activate the key according to the instructions found on the product page. Sometimes an extra space or character is added when copying, so please try to enter the key manually. If the problem is still present, then be sure to contact our support. We will definitely sort out the situation!

I bought the game from you, but I can't activate it because of regional restriction. What should I do?

In the description of the product you purchased, the required region for activation is indicated. Please make sure that this region matches your location and all VPN services are disabled. If your location matches the specified region of the key, but activation gives an error, please contact our support. We will definitely look into the situation!

I bought the game, but I want to return or exchange it. How do I do that?

The digital key of proper quality is included in the list of goods that cannot be returned - this is stated in the legal information section. Before purchasing, you agree to the terms and conditions and accept the offer. Refunds are possible while the game is on pre-order and the key has not been shipped yet, or if the key is not working and a replacement cannot be issued due to lack of goods. For such questions, please contact our support. We will consider individually.

Didn't find the answer?

Technical support works from 10 till 22 hours (MSK) and responds by e-mail. Please contact us, we'll sort everything out

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