Support

Common Questions

I want to purchase the game. What do I need to know before purchasing?

Great question, and most importantly - timely! You can activate a key only once, and after that it will be impossible to remove it from your account, so make sure that the selected product is suitable for you. To do this, pay attention to the region of activation and platform for which the key is intended, and do not forget to compare the system requirements with the characteristics of your computer. All the necessary information is indicated on the page of each product. If you have difficulties with any of these actions, our support is always ready to help you!

How will I receive the purchased game and in what form?

We are in the business of selling digital keys for computer games. Note that you will not find other people's accounts or physical goods in our assortment, and the process of getting a purchased game is very simple. There is no need to wait for a box to be delivered or go somewhere. Once you've made your purchase, unless it's a pre-order, the game key will be instantly available in your personal account on our website. Once you have received the key, you will need to activate it, and on each product page there are detailed instructions on how to do this. Once you have successfully activated the key, you will be able to download the game to your computer using the game platform specified in the instructions. This is usually done through an application (launcher) such as Steam, Epic Games, Uplay and others.

Am I sure I'll get the exact game listed on the product page? What are the guarantees?

We guarantee that you will receive exactly the product shown on the card and we will replace the defective key. If the replacement is not possible due to lack of goods, we will refund in full. Full terms and conditions can and should be found in the user agreement.

Why can't I find the game I'm looking for?

Let's try to find the game through our search engine. When you enter the name of the game, make sure that you write it correctly and there are no extra spaces and symbols. If the game was not found as a result of the search, then this product is not available in our store. We try to provide a wide range of keys, however, some games may only be available for direct purchase.

How do I make a purchase?

You need to register/authorize, choose a game and add it to your cart. Then choose a convenient payment method and follow the instructions that will be given to you by the payment system. If you have difficulties with any of these actions, our support is always ready to help you!

How long will the product discount last?

We try to offer you the best possible prices and promotions throughout the year, so our store discounts do not expire, but prices are subject to change. The size of the discount depends on the cost of key purchase and customer demand.

Why are your prices so low?

We are glad that we were able to pleasantly surprise you! All keys are purchased in bulk from official partners, who make us a good discount, and we in turn can please you with a low price.

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